Senior Operations Leader – Landscape & Project Growth

BrightView; Pontiac (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

BrightView is seeking an Operations Manager to oversee day‑to‑day branch operations, drive efficiency, safety, and customer service metrics. You will manage staff, resources, and workflows to meet financial targets while ensuring compliance with company policies.

You will lead process improvements, coordinate labor planning, procurement, and vendor management, and uphold safety standards across field operations. Strong communication and leadership are essential.

Qualifications

• > Associate’s or Bachelor’s degree in a landscape or business‑related field, or equivalent experience in a service‑based industry
• "> Minimum 7 years of experience in the construction or landscaping industry
• "> Minimum 2-3 years of management experience within the landscape or service industry
• "> Qualified Applicator License (Pesticide or Fertilizer) preferred
• "> Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls
• "> Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• "> Proven ability to perform effectively in a fast‑paced, dynamic, and evolving work environment
• "> Bilingual in English and Spanish preferred
• "> Effective written and oral communication skills
• "> Ability to create and foster a team‑oriented environment

Responsibilities

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost‑effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data‑driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Skills

Staff Leadership

Budgeting

Process Improvement

Safety Compliance

Forecasting

Vendor Management

Microsoft Office

Education

Associate's degree

Bachelor's degree

Tools

FSM

BrightPath

Power BI

Job description

BrightView is seeking an Operations Manager to oversee day‑to‑day branch operations, drive efficiency, safety, and customer service metrics. You will manage staff, resources, and workflows to meet financial targets while ensuring compliance with company policies.

You will lead process improvements, coordinate labor planning, procurement, and vendor management, and uphold safety standards across field operations. Strong communication and leadership are essential.