Senior Operations Leader – High-Volume Convention Hotel

Hyatt Regency; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth and advancement

Medical benefits after 30 days

Referral bonuses up to $500

Free and discounted room nights

Paid time off

401(k) with company match

Employee assistance program

Retail discounts

Job summary

Hyatt Regency New Orleans seeks an Assistant Director of Operations to lead daily operations across Rooms and Food & Beverage, partnering with department heads to deliver exceptional guest service in a high-volume convention hotel environment.

The role focuses on improving guest satisfaction, colleague engagement, and financial performance across multiple departments, with opportunities for advancement within Hyatt’s leadership pipeline.

Qualifications

• Minimum 5 years of progressive hotel leadership experience.
• Strong operational knowledge in Rooms, Food & Beverage, or both.
• Proven ability to lead teams, develop talent, and drive results.
• Experience managing departmental budgets, performance metrics, and service standards.
• Exceptional communication and relationship-building skills.
• Ability to thrive in a fast-paced, high-volume hospitality environment.
• Convention hotel experience preferred but not required.

Responsibilities

• Support daily operations across Rooms and Food & Beverage.
• Partner with department leaders to drive operational excellence and guest satisfaction.
• Ensure consistent execution of Hyatt service standards.
• Analyze operational performance metrics and implement improvement initiatives.
• Assist in workforce planning, colleague development, and succession planning efforts.
• Lead cross-functional projects and support major convention and group business operations.
• Monitor departmental financial performance and help identify opportunities for revenue growth and cost control.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Serve as a visible leader throughout the hotel, supporting both guests and colleagues.

Skills

Leadership

Operational knowledge

Budget management

Communication

Talent development

Stakeholder management

Job description

Hyatt Regency New Orleans seeks an Assistant Director of Operations to lead daily operations across Rooms and Food & Beverage, partnering with department heads to deliver exceptional guest service in a high-volume convention hotel environment.

The role focuses on improving guest satisfaction, colleague engagement, and financial performance across multiple departments, with opportunities for advancement within Hyatt’s leadership pipeline.