Hotel Housekeeping Ops Manager - Lead & Delight Guests

Commonwealth Hotels; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision – available at

SAME DAY PAY

401(k) with company match

Flexible spending accounts

Vacation, personal days, holiday pay

Hotel, food & beverage discounts

Online training courses

Employee Assistance Program

Job summary

Sonesta ES Suites New Orleans Convention Center is seeking a Hotel Housekeeping Operations Manager. The role involves overseeing housekeeping operations, supervising staff, and ensuring exceptional guest experiences. You will coordinate with front desk, assist in budgeting, and step in for the General Manager when needed.

The position offers growth opportunities within a dynamic, hospitality-focused team at a premier New Orleans location, with comprehensive benefits and employee support.

Qualifications

• Experience in hotel housekeeping operations management or equivalent.
• Strong leadership and team management capabilities.
• Proven ability to supervise staff, ensure service standards, and manage guest issues.

Responsibilities

• Oversee daily hotel operations for housekeeping and front desk coordination.
• Hire, train, and supervise staff; maintain high guest satisfaction.
• Handle guest complaints and resolve issues promptly.
• Ensure compliance with health, safety, and brand standards.
• Assist in budgeting, forecasting, and cost control strategies.
• Act as General Manager in their absence and support sales efforts.

Skills

Leadership

Management

Communication

Customer service

Financial acumen

Operational expertise

Organization & time mgmt

Problem-solving

Adaptability

Tools

PMS

POS

Job description

Sonesta ES Suites New Orleans Convention Center is seeking a Hotel Housekeeping Operations Manager. The role involves overseeing housekeeping operations, supervising staff, and ensuring exceptional guest experiences. You will coordinate with front desk, assist in budgeting, and step in for the General Manager when needed.

The position offers growth opportunities within a dynamic, hospitality-focused team at a premier New Orleans location, with comprehensive benefits and employee support.