Senior Operations Leader – Federal IT & Programs

ASM Research, An Accenture Federal Services Company; Richmond (VA); On-site; USD 71,000 - 154,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an Operations Manager – DDLC Support to lead day-to-day delivery operations across multiple workstreams and locations, aligned with contract objectives and client requirements.

The role plans, directs, and coordinates activities, manages scope, schedule, cost, quality, and risks, and partners with IT, logistics, security, and other stakeholders to optimize processes and drive continuous improvement.

Qualifications

• Bachelor’s degree or equivalent in business, IT, operations, or related field.
• At least 8 years of experience planning, directing, coordinating, and managing IT or operations projects/programs of similar scope and complexity, including multi-site or worldwide delivery with a dispersed workforce.
• Demonstrated experience managing cost, schedule, and performance for Federal government contracts or large enterprise programs, including budgeting, forecasting, and reporting responsibilities.
• Proven experience managing subcontractors and vendor relationships, including contract compliance, delivery oversight, and issue resolution.
• Active PMI certification as PMP or PgMP.
• Strong leadership, communication, and stakeholder management skills, with the ability to coordinate across IT, logistics, security, and other functional areas to achieve operational outcomes.
• Candidates must possess a current secret security clearance and reside in the United States.

Responsibilities

• Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
• Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and SLAs.
• Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.
• Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
• Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
• Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks.
• Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.
• Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
• Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement.
• Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews.

Skills

Leadership

Stakeholder management

PMP/PgMP

Security clearance

Education

Bachelor’s degree or equivalent

Tools

ITIL

Contract management

Job description

ASM Research, An Accenture Federal Services Company, seeks an Operations Manager – DDLC Support to lead day-to-day delivery operations across multiple workstreams and locations, aligned with contract objectives and client requirements.

The role plans, directs, and coordinates activities, manages scope, schedule, cost, quality, and risks, and partners with IT, logistics, security, and other stakeholders to optimize processes and drive continuous improvement.