Distributed Operations Leader for Federal Programs

ASM Research, An Accenture Federal Services Company; Lansing (MI); On-site; USD 71,000 - 154,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager for DDLC Support to lead day-to-day delivery operations, manage dispersed teams, and drive continuous improvement across multiple workstreams. This role emphasizes contract compliance, cost control, and stakeholder coordination.

The position requires strong PM leadership, experience with federal contracts, and an active security clearance. Located in the United States with responsibilities across various sites.

Qualifications

• Active PMI certification (PMP or PgMP) required.
• Demonstrated leadership and stakeholder management skills.
• Experience with budgeting, forecasting, and reporting for complex programs.
• Knowledge of Federal government contracting environments is preferred.
• Proven ability to manage multi-site or dispersed delivery teams.

Responsibilities

• Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
• Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and SLAs.
• Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.
• Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
• Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
• Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks.
• Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.
• Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
• Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement.
• Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews.

Skills

PMP or PgMP certification

Leadership

Communication

Stakeholder management

Federal government contracts

Contract budgeting & forecasting

Education

Bachelor’s degree in Business, IT, Operations Management or related field

Job description

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager for DDLC Support to lead day-to-day delivery operations, manage dispersed teams, and drive continuous improvement across multiple workstreams. This role emphasizes contract compliance, cost control, and stakeholder coordination.

The position requires strong PM leadership, experience with federal contracts, and an active security clearance. Located in the United States with responsibilities across various sites.