Senior Operations Manager - Enterprise Transaction Services

Bank of America; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a seasoned operations leader to manage a unit within a site, region, or product line. The role focuses on staffing, process optimization, risk controls, and budgeting to improve overall efficiency.

The position requires strong analytical skills, people leadership, and the ability to collaborate with risk, technology, and cross-functional teams to deliver results. Mon-Fri operations are typical.

Qualifications

• 5+ years in Cash & Transportation Services or related high-volume ops.
• People management leading operational teams, preferably 15+ staff.
• Strong analytical and problem-solving skills.
• Experience coaching and performance management of teams.
• Knowledge of operational risk, compliance and process improvement.
• Experience partnering with operations, risk, technology and cross-functional partners.
• Ability to drive process changes and continuous improvement initiatives.

Responsibilities

• Manages staffing levels and capacities, coaching and training to drive Operational Excellence.
• Oversees end-to-end processes and ensures adherence to policy and procedures.
• Develops and analyzes procedures, overseeing budget, expenses, reporting and forecasting.
• Implements improvements to drive growth and measures process effectiveness.
• Aligns priorities with employee metrics and fosters an inclusive work environment.

Skills

Analytical skills

People management

Team leadership

Operational risk & compliance

Cross-functional collaboration

Process improvement

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Schedule: Monday - Friday | 8:00 am - 5:00 pm

Responsibilities

• Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
• Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

• 5+ years of experience in Cash & Transportation Services, high-volume transaction processing, payment operations, or a related operational environment.
• People management experience leading operational teams, preferably 15+ employees, in a high-volume, Service Level Agreement (SLA)-driven environment.
• Strong analytical and problem-solving skills
• Experience leading and developing teams, including coaching and performance management
• Knowledge of operational risk, compliance, and process improvement
• Experience partnering with operations, risk, technology, and cross-functional partners to resolve operational escalations, system issues, service disruptions, and control concerns.
• Ability to partner with key stakeholders on process changes, implementations, and continuous improvement initiatives
• Proven ability to manage workflow, staffing, capaci