Senior Operations Lead – Fulfillment & Logistics

CSS; Carol Stream (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

CSS is seeking a Manager – Operations to lead a diverse team in a customer-centered warehouse environment. You will drive on-time fulfillment, shipping accuracy, and KPI improvements while coordinating with Sales and other support departments.

The role requires safety leadership, budget oversight, and LEAN-driven process optimization. The position involves managing a location that may include multiple systems and value-added services, with travel up to 25% as needed.

Qualifications

• High School Degree or Equivalent required.
• Bachelor’s Degree preferred.
• 5+ years’ operations experience, specifically in distribution center facilities preferred.
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff.
• Knowledge of Microsoft applications (Excel, Word, Teams, Power Point)
• Ability to travel 0-25% of the time

Responsibilities

• Manage all aspects of the location to include accurate on time order fulfillment and shipping.
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Skills

Communication

Leadership

Time management

Education

High School Diploma or Equivalent

Bachelor’s Degree preferred

Tools

Excel

Word

Teams

PowerPoint

Job description

CSS is seeking a Manager – Operations to lead a diverse team in a customer-centered warehouse environment. You will drive on-time fulfillment, shipping accuracy, and KPI improvements while coordinating with Sales and other support departments.

The role requires safety leadership, budget oversight, and LEAN-driven process optimization. The position involves managing a location that may include multiple systems and value-added services, with travel up to 25% as needed.