Senior Operations Leader - Logistics & Customer Experience

CSS; Reno (NV); On-site; USD 110,000 - 140,000; Full time

Job summary

CSS is seeking a Senior Manager – Operations to lead multiple priorities in a customer-centered environment. You will guide a diverse team, including Operations Associates, Drivers and Administrative Coordinators, ensuring on-time order fulfillment and effective problem resolution.

You will monitor KPIs, drive lean improvements, and maintain a safe, inclusive workplace while collaborating with Sales, HR, Finance, and other departments. Some travel is required.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred.
• 7+ years’ operations experience, distribution center facilities preferred.
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff.
• Ability to travel 0-25% of the time.
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point).

Responsibilities

• Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
• Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Education

Bachelor’s Degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

CSS is seeking a Senior Manager – Operations to lead multiple priorities in a customer-centered environment. You will guide a diverse team, including Operations Associates, Drivers and Administrative Coordinators, ensuring on-time order fulfillment and effective problem resolution.

You will monitor KPIs, drive lean improvements, and maintain a safe, inclusive workplace while collaborating with Sales, HR, Finance, and other departments. Some travel is required.