Warehouse Operations Lead: Supervise, Coach & Optimize

CSS; Stafford (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

CSS is seeking a Supervisor - Operations to oversee multiple warehouse departments including receiving, picking, packing, shipping, and related duties. You will train, coach and counsel associates, and report to a Manager or Senior Manager Operations.

You will ensure adherence to safety, quality, and process standards, drive performance metrics, and help develop warehouse procedures. The role requires leadership, good communication, and the ability to manage workloads and escalate issues as

Qualifications

• High School Degree or Equivalent required.
• Fork lift certification preferred.
• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Ability to operate a forklift or have the ability to obtain a forklift certification.
• Strong knowledge of inventory control processes.
• Strong communication and interpersonal skills.
• Strong time management skills.
• Basic computer skills.
• Attention to detail.
• Ability to learn and use business planning systems.
• Resolve problems in a timely manner under stressful situations.
• Comfortable working in a team environment.
• Ability to operate hand and power tools and equipment.
• Ability to anticipate and prepare for customer needs.

Responsibilities

• Coordinate employee work assignments to achieve inbound and outbound service requirements.
• Direct achievement of performance objectives related to productivity, quality, service, and safety.
• Monitor workflow, work completed, error rates and related metrics and takes corrective action.
• Ensure procedures are observed, implemented, and enforced.
• Confirm quality and inspection process is accurate and excess costs are eliminated.
• Ensure safe working environment and follows safety regulations.
• Maintain accurate time, attendance, and performance management records.
• Maintain positive employee relations and morale.
• Recommend performance management actions.
• Assist in developing and documenting warehouse processes.
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship.
• Process returned merchandise.
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training.

Skills

Leadership

Communication

Time management

Teamwork

Attention to detail

Problem solving

Coaching/mentoring

Education

High School Diploma or GED

Tools

Fork Lift Certification

Job description

CSS is seeking a Supervisor - Operations to oversee multiple warehouse departments including receiving, picking, packing, shipping, and related duties. You will train, coach and counsel associates, and report to a Manager or Senior Manager Operations.

You will ensure adherence to safety, quality, and process standards, drive performance metrics, and help develop warehouse procedures. The role requires leadership, good communication, and the ability to manage workloads and escalate issues as