Senior Operations Manager

Clear Destination Inc.; Roebling (NJ); On-site; USD 90,000 - 140,000; Full time

Job summary

Clear Destination Inc. seeks a Senior Operations Manager to oversee fulfillment operations in New Jersey, focusing on efficiency, accuracy, and cost-effectiveness.

You will drive process improvements, manage performance metrics, and lead high-performing teams across the fulfillment function. The role requires strategic planning, workforce management, and strong cross-functional collaboration to support growth and operational goals.

Qualifications

• Bachelor’s degree in supply chain, operations, logistics or related field.
• 8–10 years of senior management experience in fulfillment, logistics or supply chain in a P&L environment.
• Six Sigma Green/Black Belt certification required or preferred.

Responsibilities

• Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
• Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
• Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
• Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
• Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
• Drive forecasting and data analysis to enhance decision-making and resource allocation.
• Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
• Ensure compliance with health, safety, and regulatory requirements.
• Spearhead process improvements to increase efficiency and scalability in warehouse operations.

Skills

Leadership

Data analytics

Lean Six Sigma

Forecasting

Cross-functional collaboration

KPI management

Process improvement

Education

Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field

Six Sigma Green/Black Belt certification

Job description

Job Title

Senior Operations Manager

Division/Department

Fulfillment

Reports to

Director of Fulfillment

Viewed By

Human Resources- NJF

Job Overview

TheSenior Operations Manager will help to oversee fulfillment operations by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.

Essential Responsibilities

• Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
• Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
• Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
• Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
• Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
• Drive forecasting and data analysis to enhance decision-making and resource allocation.
• Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
• Ensure compliance with health, safety, and regulatory requirements.
• Spearhead process improvements to increase efficiency and scalability in warehouse operations.

Additional Responsibilities

• As assigned by the Director of Fulfillment

Preferred Education, Experience and Licenses

• Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.
• 8-10 years of Senior management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.
• Six Sigma Green/Black Belt certification

Physical Environment/Occupational Risks

• Must be able to lift 50lbs independently and up to 80lbs with assistance.
• Extended periods of standing/walking