Strategic Mail & Packages Operations Leader

University of Virginia; Charlottesville (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

The University of Virginia is seeking a Manager of Mail and Package Services to lead and oversee mail operations across student housing, health systems, and academic units.

You will drive efficiency, ensure USPS compliance, manage staff, budgets, and vendor relations, and implement technologies to track mail and improve service. This on-site role calls for strategic leadership and clear communication.

Qualifications

• Leadership and people management experience.
• Strong customer service orientation.
• Familiarity with mail/shipping operations and regulatory compliance.

Responsibilities

• Provide vision and direction for all mail and package services.
• Develop and implement operational strategies prioritizing efficiency and compliance.
• Oversee daily mail processing, delivery, and distribution to housing, buildings, and health systems.
• Ensure compliance with USPS and carrier regulations and university policies.
• Implement technologies to streamline mail tracking and notifications.
• Coordinate services with Print Mailroom for seamless processing.
• Optimize workflows during peak periods like move-in and holidays.
• Lead cross‑department collaborations to resolve service challenges.

Skills

Leadership

Staff management

Customer service

Education

Bachelor’s degree or combination of education and related experience in mail services, logistics, operations management or a related field

Job description

The University of Virginia is seeking a Manager of Mail and Package Services to lead and oversee mail operations across student housing, health systems, and academic units.

You will drive efficiency, ensure USPS compliance, manage staff, budgets, and vendor relations, and implement technologies to track mail and improve service. This on-site role calls for strategic leadership and clear communication.