Operations Leader — Campus Mail & Distribution Services

Harvard Central Administration (CADM) Talent Acquisition; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plan

Wellbeing resources

Family support

Tuition assistance

Commuter benefits

Job summary

Harvard University Mail Services seeks a qualified professional to manage the daily operations of Mail and Distribution Services, including mail processing, Student Mail Forwarding Center, and HUMS-managed centers. The role involves supervising staff, ensuring top-notch customer service, and maintaining workflows across multiple sites.

The position requires coordinating with the Delivery Manager, overseeing billing, budgets, payroll, and reporting, and ensuring compliance with postal

Qualifications

• Bachelor’s degree preferred with 3–5 years’ experience working in mail operations.
• Strong communication, organizational and problem-solving skills.
• Ability to handle multiple tasks in a deadline-oriented environment.
• Must possess strong communication, organizational and problem-solving skills.
• Knowledge and experience with Harvard University operations desirable.

Responsibilities

• Oversee operations of Harvard University Mail Services and staff.
• Train staff and evaluate performance per plans.
• Manage scheduling and customer service for HUMS locations.
• Monitor satellite mail centers and ensure procedures.
• Handle postage metering and rate changes.
• Assist in payroll turnaround for staff and budgeting processes.
• Support for data integrity across information systems and reporting.

Skills

Strong communication

Organizational skills

Problem solving

Customer service

Multi-tasking

Education

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Windows OS

Android

Job description

Harvard University Mail Services seeks a qualified professional to manage the daily operations of Mail and Distribution Services, including mail processing, Student Mail Forwarding Center, and HUMS-managed centers. The role involves supervising staff, ensuring top-notch customer service, and maintaining workflows across multiple sites.

The position requires coordinating with the Delivery Manager, overseeing billing, budgets, payroll, and reporting, and ensuring compliance with postal