Senior Operations Engineering Program Manager

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Professional development

Cross-functional collaboration

High-impact projects

KPIs visibility

Operational excellence support

Job summary

Ladders is seeking a Senior Operations Engineering Program Manager to join a leader in IT infrastructure. You will drive structure, consistency, and execution across data center operations engineering, translating requirements into scalable processes and strengthening reliability across critical infrastructure.

Remote work is available for US-based candidates. The role focuses on measuring outcomes, identifying gaps, and supporting initiatives that reduce risk while improving operational

Qualifications

• B.S. in Engineering or related technical field.
• 8–10+ years in data center or critical infrastructure.
• Experience with RCA and engineering change management.
• Ability to partner cross-functionally with technical teams.

Responsibilities

• Lead development and maintenance of the data center operations runbook.
• Drive standardization across operations engineering processes and documentation.
• Collaborate with reliability, electrical, and mechanical engineering teams to translate requirements.
• Identify gaps and inefficiencies in existing processes.
• Establish and manage program-level metrics and performance tracking.

Skills

Operations management

Program management

Root Cause Analysis

Cross-functional collaboration

Documentation

Metrics tracking

Education

B.S. in Engineering

Job description

For our client, we are seeking a Senior Operations Engineering Program Manager to join the team of a leader in the Information Technology space.

This role will help drive structure, consistency, and execution across data center operations engineering efforts. You will partner closely with technical stakeholders to translate requirements into scalable processes, improve documentation, and strengthen operational performance across a critical infrastructure environment. The position will also focus on measuring outcomes, identifying gaps, and supporting initiatives that improve reliability and reduce risk.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 – $145,000 annually

Responsibilities

• Lead the development and maintenance of the data center operations runbook
• Drive standardization across operations engineering processes and documentation
• Collaborate with reliability, electrical, and mechanical engineering teams to translate technical requirements
• Identify and address gaps and inefficiencies in existing processes
• Establish and manage program-level metrics and performance tracking

Qualifications

• B.S. in Engineering, such as Electrical, Mechanical, Industrial Engineering, or another technical discipline
• 8–10+ years of experience in the data center or critical infrastructure industry
• Strong understanding of operational processes and program management
• Experience with Root Cause Analysis (RCA) and engineering change management
• Proven ability to partner cross-functionally with technical teams

Benefits

• Opportunities for professional development and continuous improvement
• Cross-functional collaboration with diverse engineering teams
• Engagement in high-impact operational initiatives
• Visibility into key performance metrics and decision-making processes
• Support for driving operational excellence and risk reduction

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.