Senior Operations & Customer Support Specialist

Federal Express Corporation; Londonderry (NH); On-site; USD 35,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking a full-time administrative support professional in Londonderry, NH. The role covers clerical tasks across hub and station operations, including linehaul, quality assurance, and customer service.

You will address customer inquiries, support audits, and help ensure timely delivery by resolving issues and maintaining accurate data records. Minimum education is a High School Diploma or GED, with four years of related experience.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Typing, data entry and use of phone, copier, and fax are essential.
• Proficiency in Microsoft Office and web-based applications.
• Strong customer service and multi-tasking skills in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews and enters data in systems to support the function area.
• Compiles data and prepares reports for management review.
• Acts as frontline customer service to address inquiries and issues.
• Assists with audit activities and data retrieval for review.
• Performs address searches/corrections and ensures packages are in good condition for customers.
• Tracks metrics and prepares weekly reports for management.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a full-time administrative support professional in Londonderry, NH. The role covers clerical tasks across hub and station operations, including linehaul, quality assurance, and customer service.

You will address customer inquiries, support audits, and help ensure timely delivery by resolving issues and maintaining accurate data records. Minimum education is a High School Diploma or GED, with four years of related experience.