Senior Operations Consultant: Data & Process Optimization

Bank of America; Riverside (CA); On-site; USD 76,000 - 105,000; Full time

Job summary

Bank of America in Riverside, CA is seeking a data and process-minded professional to lead data-related incidents and drive complex project work in an CAP operation setting. You will collaborate with Business and Technology teams to define requirements and implement data solutions.

The role emphasizes data governance, lineage, and catalog maintenance, with responsibility for cross-functional stakeholder engagement and delivering improvement initiatives in a dynamic financial operations

Qualifications

• Excellent verbal and written communication skills, including presentation skills.
• Attention to detail and analytical mindset.
• Strong data analytical abilities and research skills.
• Process improvement mindset and critical thinking.
• Proficient with Microsoft Office applications.
• Effective time management and multitasking within a team.

Responsibilities

• Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed.
• Partners with Business and Technology functions to drive requirements documents and upstream resolution.
• Acts as SME by building deep knowledge of data across the company and CAP.
• Monitors data lineage capability and tooling with technology partners for accuracy.
• Maintains CAP data catalogs with ongoing review and updates.
• Leads design, development, and implementation of complex products and services in an operations environment.
• Manages projects and directs activities of a team on special initiatives.
• Provides direction, guidance, and training on new complex initiatives.
• Builds relationships with business partners across Lines of Business.
• Defines responsibilities and accountability for key programs and projects.

Skills

Critical Thinking

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Tools

Excel

Tableau

Alteryx

SQL

Oracle Cloud

SAP

Job description

Bank of America in Riverside, CA is seeking a data and process-minded professional to lead data-related incidents and drive complex project work in an CAP operation setting. You will collaborate with Business and Technology teams to define requirements and implement data solutions.

The role emphasizes data governance, lineage, and catalog maintenance, with responsibility for cross-functional stakeholder engagement and delivering improvement initiatives in a dynamic financial operations