Guest Experience Team Leader

Efficientapply; San Bernardino (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Popeyes is seeking a first-line operations supervisor to train and lead crew members in delivering an outstanding guest experience, ensuring great tasting food and adherence to 20/20 guest expectations. You will ensure compliance with Popeyes procedures, systems and standards while maintaining a calm, productive environment during busy periods.

The role emphasizes coaching teammates on job requirements, maintaining neat grooming and a friendly demeanor, and fostering a well-staffed,

Qualifications

• Trains and coaches team members using Guest Expectations training materials.
• Keeps the team informed of daily tasks and standards.
• Models calm, productive behavior during peak periods.

Responsibilities

• Train and lead team members to deliver exceptional guest experiences.
• Ensure food quality and consistency meets standards.
• Enforce Popeyes procedures, systems and hospitality standards.

Skills

Guest service

Team supervision

Training

Problem solving

Job description

Popeyes is seeking a first-line operations supervisor to train and lead crew members in delivering an outstanding guest experience, ensuring great tasting food and adherence to 20/20 guest expectations. You will ensure compliance with Popeyes procedures, systems and standards while maintaining a calm, productive environment during busy periods.

The role emphasizes coaching teammates on job requirements, maintaining neat grooming and a friendly demeanor, and fostering a well-staffed,