Senior Operations Admin - Logistics & Customer Care

FedEx; Wilmington (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation in Wilmington, MA is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, file reviews, and customer inquiries, ensuring timely resolution and efficient delivery.

This role emphasizes loss prevention, quality assurance, and accurate documentation within a fast-paced environment. Requires strong Excel/office skills and dependable multitasking abilities.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Software skills, including use of Microsoft Office software and web-based applications

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Overall responsibilities include quality assurance/loss prevention tasks by searching/correcting addresses and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses and inspects hazardous material damages per policy

Skills

Typing

Data entry

Phone usage

Copier

Fax usage

Education

High School Diploma or GED

Tools

MS Office

Web-based applications

Job description

FedEx Corporation in Wilmington, MA is seeking a detail-oriented clerical associate to support hub and station operations. You will handle data entry, file reviews, and customer inquiries, ensuring timely resolution and efficient delivery.

This role emphasizes loss prevention, quality assurance, and accurate documentation within a fast-paced environment. Requires strong Excel/office skills and dependable multitasking abilities.