Hub Operations Admin & Data Support

Federal Express Corporation; Roanoke (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

Federal Express Corporation is seeking an on-site Clerk with strong clerical and customer service skills to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries to ensure efficient package delivery and resolution of issues.

The role requires a high school diploma or GED and 2 years of related experience; proficiency in Microsoft Office and data systems is expected.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills: typing, data entry, phone, copier, fax.
• Microsoft Office software and web-based applications experience.
• Customer service skills to respond professionally to requests.
• Time management, organization, multitasking in fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Acts as frontline customer service to receive, resolve, or escalate issues.
• Assists with Business Control Self Assessment (BCSA) audit data retrieval for review.
• Supports QA/Loss Prevention: address searches/corrections and ensures package condition for customers.

Job description

Federal Express Corporation is seeking an on-site Clerk with strong clerical and customer service skills to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries to ensure efficient package delivery and resolution of issues.

The role requires a high school diploma or GED and 2 years of related experience; proficiency in Microsoft Office and data systems is expected.