Senior Operational Risk & Controls Consultant

First Horizon Corp.; Memphis, Northern (TN, KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

First Horizon Corp. in Memphis seeks a Business Risk Oversight Officer to provide independent 2LOD oversight, ensure risk programs are identified, assessed, monitored, and controlled, and deliver credible challenge to 1LOD business partners. You will guide risk governance and leverage automation to expand coverage.

The role requires leading RCSA reviews, KRIs, incident management, and change risk assessments while promoting a strong risk culture across the organization.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• 7+ years of experience in 2LOD operational risk management or 1LOD business controls within banking/financial services.
• Deep understanding of US banking regulations and supervisory guidance from the Federal Reserve regarding operational risk and governance.
• Ability to articulate connections across risk programs and influence stakeholders to use risk data in decision making.
• Proficiency in assessing current processes with a view to efficiency and automation.
• Strong oral and written communication skills at all organization levels.
• Proven ability to collaborate across the enterprise to solve complex challenges.
• Experience leading teams through change and transforming risk culture.

Responsibilities

• Independently assess the operational risk and control environment across assigned business units; ensure risks and controls are identified, designed and operating effectively.
• Review and challenge RCSAs, process maps, and control effectiveness; opine on inherent/residual risk and remediation plans.
• Evaluate KRIs, thresholds, and triggers; monitor breaches and trends against risk appetite.
• Oversee issue and incident management, including client-impacting events; assess root cause and remediation.
• Review operational loss events and near misses; identify systemic themes and drive lessons learned into controls.
• Provide independent challenge for change risk including Third-Party Risk Management assessments.
• Coach and advise 1LOD associates on risk frameworks and regulatory expectations while maintaining independence.
• Facilitate workshops to uplift risk capability and strengthen risk culture.
• Build relationships to influence risk-informed decisions and escalate emerging risks.
• Champion integration of automated technologies and AI-led risk analytics to improve efficiency.
• Support board and executive reporting with clear risk exposure analysis.
• Coordinate with other risk areas for integrated oversight and response to risk themes.
• Engage in regulatory exams, audits, and risk assessments for assigned LOBs.

Skills

Operational risk management

Regulatory knowledge

Stakeholder influence

Automation/AI awareness

Communication skills

Project management

Change management

Data analytics

Education

Bachelor's degree in Business, Finance, Risk Management

Tools

RCSA software

Job description

First Horizon Corp. in Memphis seeks a Business Risk Oversight Officer to provide independent 2LOD oversight, ensure risk programs are identified, assessed, monitored, and controlled, and deliver credible challenge to 1LOD business partners. You will guide risk governance and leverage automation to expand coverage.

The role requires leading RCSA reviews, KRIs, incident management, and change risk assessments while promoting a strong risk culture across the organization.