Operational Risk Consultant Sr. -Business Risk Oversight Officer

First-Horizon-Bank; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

First Horizon Bank is seeking a Business Risk Oversight Officer to provide independent 2LOD oversight and credible challenge across assigned lines of business. You will validate risk and control effectiveness, review RCSAs and KRIs, and lead efforts to strengthen controls while promoting a risk-aware culture across the organization.

The role emphasizes collaboration with 1LOD, escalation when needed, and leveraging automation/AI to broaden risk coverage and improve oversight efficiency.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• 7+ years of experience in 2LOD operational risk management or 1LOD business controls within banking/financial services.
• Deep understanding of US banking regulations and Fed guidance on operational risk and governance.
• Ability to articulate connections across risk programs and influence stakeholders to use risk data in decisions.
• Proficiency at assessing current processes with an eye towards efficiency and automation.
• Strong oral and written communication skills across organizational levels.
• Proven ability to collaborate across the enterprise to solve complex challenges.
• Experience leading teams through change with a vision for transformation.
• Strong project management skills with the ability to manage multiple initiatives and deliver results.
• Exceptional interpersonal skills with the ability to influence without direct authority.
• Ability to navigate ambiguity and advocate for a strong risk culture.

Responsibilities

• Independently assess the operational risk and control environment across assigned businesses/functions; validate risks and controls are identified, designed, and operating effectively.
• Review and challenge RCSAs, process maps, and control effectiveness; opine on inherent/residual risk, control gaps, and remediation plans.
• Evaluate and challenge KRIs, thresholds, and triggers; monitor breaches and trends against risk appetite and tolerance.
• Oversee issue and incident management, including client-impacting events: opine on root cause, corrective action plans, and sustainable remediation.
• Review operational loss events and near misses; identify systemic themes and drive lessons learned into control enhancements.
• Provide independent challenge for change risk including Third-Party Risk Management assessments.
• Coach and advise first line associates on risk frameworks, methodologies, and regulatory expectations while maintaining independence.
• Facilitate workshops to uplift risk capability and strengthen risk culture.
• Build relationships to influence risk-informed decisions and promote timely escalation and resolution of emerging risks.
• Champion integration of automated technologies and AI-led strategies to improve efficiency of 2LOD oversight.
• Support board and executive reporting with clear analysis of key risk exposures, trends, and mitigations.
• Coordinate with other risk areas to ensure integrated oversight and response to risk themes.
• Engage in regulatory exams and risk assessments involving assigned LOBs/business units.
• Participate in industry forums and build relationships with other financial institutions.

Skills

Operational risk management

Regulatory knowledge

Stakeholder influence

Automation & AI

RCSA review

KRI design

Project management

Communication skills

Change management

Cross-functional collaboration

Education

Bachelor's degree in Business, Finance, Risk Management, or related field

Job description

Location: On site at location(s) listed in job posting.

Summary:

As the Business Risk Oversight Officer within our second line of defense (2LOD), you will serve as a critical partner providing independent oversight and credible challenge to first line of defense (1LOD) business associates, acting as a trusted advisor to ensure operational risk is appropriately identified, assessed, monitored, and controlled, and that risk programs are properly executed in alignment with risk appetite, regulatory expectations, and our commitment to serving clients responsibly. You will provide robust oversight, deliver rigorous and documented credible challenge, and offer strategic risk guidance to help 1LOD leaders design and execute effective controls. Additionally, you will play a key role in identifying opportunities to leverage automated technology and artificial intelligence to expand risk coverage and enhance the efficiency of our oversight processes.

Job Responsibilities:

• Independently assess the operational risk and control environment across assigned businesses/functions; validate that risks and controls are identified, designed and operating effectively.
• Review and challenge Risk and Control Self-Assessments (RCSAs), process maps, and control effectiveness; opine on inherent/residual risk, control gaps, and remediation plans.
• Evaluate and challenge key risk indicators (KRIs), thresholds, and triggers; monitor breaches and trends against risk appetite and tolerance.
• Oversee issue and incident management, including client-impacting events: opine on root cause, corrective action plans, and sustainable remediation.
• Review operational loss events and near misses; identify systemic themes and drive lessons learned into control enhancements.
• Provide independent challenge for change risk (new/changed products, processes, technology) including Third-Party Risk Management assessments.
• Coach and advise first line associates on operational risk frameworks, methodologies, and regulatory expectations while maintaining independence and the ability to escalation.
• Facilitate workshops (RCSA, scenario analysis, KRI design, issue remediation) to uplift risk capability and strengthen risk culture.
• Build effective relationships to influence risk-informed decisions and promote timely escalation and resolution of emerging risks.
• Champion the integration of automated technologies and AI-led strategies to streamline risk evaluation, data analytics and continuous monitoring capabilities to improve efficiency of 2LOD oversight.
• Support board and executive level reporting with clear, concise analysis of key risk exposures, trends, and mitigations.
• Coordinate with other risk areas across the enterprise to ensure integrated oversight and response to identified risk themes.
• Engage in regulatory exams, audits, and risk assessments involving assigned LOBs/business units.
• Participate in industry forums and build relationships with other financial institutions across the industry.

Required Qualifications/Knowledge, Skills, and Abilities:

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• 7+ years of experience in 2LOD operational risk management or 1LOD business controls within the banking or financial services industry.
• Deep understanding of US banking regulations and supervisory guidance from the Federal Reserve regarding operational risk and governance.
• Ability to articulate the connections across risk programs and influence stakeholders to leverage risk data in business decision-making processes.
• Proficiency at assessing current processes with an eye towards efficiency and automation.
• Strong oral and written communication skills with ability to communicate at all levels of an organization.
• Proven ability at collaborating across the enterprise to solve complex challenges.
• Experience leading teams through change by creating a compelling vision for transformation.
• Strong project management skills with ability to manage multiple concurrent projects successfully and a proven history of strong execution on major initiatives.
• Exceptional interpersonal skills with the ability to influence without direct authority. Must be adept at delivering difficult feedback (credible challenge) in a professional, collaborative, and constructive manner.
• This role requires a balance of strategic thinking and tactical execution. You must be comfortable navigating ambiguity, driving accountability across cross-functional teams, and continuously advocating for a strong risk culture throughout the organization.