Senior Onsite Service & Inventory Solutions Lead

MSC Industrial Supply Co.; York (York County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Travel up to 10%

Job summary

MSC Industrial Supply Co. is seeking a Sr. On-Site Service Specialist for York, PA. This senior role supports procurement, order placement, and management of MSC ControlPoint solutions including VMI and Crib systems at large customer locations.

You will lead Crib Management and advanced procurement services, mentor In-Plant Specialists, and partner with MSC's Category Team to optimize sourcing and cost savings while maintaining high customer satisfaction and revenue growth.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Computer or Systems aptitude for order management required.
• Advanced knowledge with Crib mgt, demand/production planning, large vending or VMI footprint, or Procurement Services.
• Proven track record of success and strong performance.

Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects with MSC's Category Team.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Lead Crib Management activities and training.
• Execute complex Procurement Services using customer procurement systems.
• Mentor In-Plant Specialists on products, systems, and solutions.

Skills

Customer service

Sales

Communication

Computer skills

Order management

Crib management

VMI

Procurement services

Problem solving

Education

High School Diploma or equivalent

Job description

MSC Industrial Supply Co. is seeking a Sr. On-Site Service Specialist for York, PA. This senior role supports procurement, order placement, and management of MSC ControlPoint solutions including VMI and Crib systems at large customer locations.

You will lead Crib Management and advanced procurement services, mentor In-Plant Specialists, and partner with MSC's Category Team to optimize sourcing and cost savings while maintaining high customer satisfaction and revenue growth.