Senior On-Site Inventory & Solutions Specialist

MSC Industrial Direct Co.,Inc.; York (York County); On-site; USD 32,000 - 48,000; Full time

Job summary

MSC Industrial Supply Co. in York, PA seeks a Sr. On-Site Service Specialist to deliver exceptional customer service and advanced inventory management at large customer sites.

Responsibilities include managing MSC ControlPoint Solutions (VMI, vending, crib), coordinating with procurement and category teams, and mentoring others. Travel up to 10% is possible; strong problem-solving and communication skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy, including email, internet browsers, and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Computer or Systems aptitude for order management required.
• Advanced knowledge and aptitude with Crib management, demand and production planning, large vending or VMI footprint, or Procurement Services.

Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training.
• Lead Crib Management activities, including the use of crib management software.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.
• Mentor and train other In-Plant Specialists on products, systems, and solutions.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Skills

Customer service

Sales skills

Computer literacy

Verbal & written communication

Order management

Problem solving

Mentoring

Education

High School Diploma or equivalent

College degree preferred

Tools

Crib management software

Procurement systems

MSC ControlPoint Solutions (VMI, vending, crib)

Job description

MSC Industrial Supply Co. in York, PA seeks a Sr. On-Site Service Specialist to deliver exceptional customer service and advanced inventory management at large customer sites.

Responsibilities include managing MSC ControlPoint Solutions (VMI, vending, crib), coordinating with procurement and category teams, and mentoring others. Travel up to 10% is possible; strong problem-solving and communication skills are essential.