Senior Onsite Program Manager

Adecco Group; Lorena (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Adecco Group is seeking an Onsite Manager II in Texas to lead client programs at mid to large sites and potentially multiple locations. You will drive recruitment, fulfillment, KPI tracking, and customer service excellence while aligning with the client’s objectives and Adecco’s service portfolio.

This role emphasizes strategic program leadership, team development, and strong client relationships. The Onsite Manager II will manage day-to-day operations, price and sell services, and ensure SLAs

Formación

• High school diploma or equivalent; 5+ years relevant work experience.
• 2–5 years of managerial/supervisory experience in the service provider industry preferred.
• Proven track record of improving customer satisfaction and service levels.
• Strong written and verbal communication; ability to build client relationships.
• Knowledge of current recruiting practices compliant with laws.

Responsabilidades

• Grow and retain accounts by building relationships with HR and Operations.
• Present monthly/quarterly business reviews to directors.
• Manage recruitment team and ensure high NPS scores.
• Price and sell staffing services, including temporary and permanent placements.
• Set and monitor KPIs and SLAs across programs.

Conocimientos

Client relations

KPI / SLA management

Recruitment leadership

Communication skills

MS Office

Educación

High school diploma

Herramientas

MS Office

PowerPoint

Excel

Word

Descripción del empleo

Adecco Group is seeking an Onsite Manager II in Texas to lead client programs at mid to large sites and potentially multiple locations. You will drive recruitment, fulfillment, KPI tracking, and customer service excellence while aligning with the client’s objectives and Adecco’s service portfolio.

This role emphasizes strategic program leadership, team development, and strong client relationships. The Onsite Manager II will manage day-to-day operations, price and sell services, and ensure SLAs