Senior Onsite Network Engineer & Solutions Specialist

viavisolutions; United States; On-site; USD 78,000 - 144,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life and disability insurance

401(k)

Bonus program

Job summary

VIAVI Solutions Inc. seeks a seasoned Resident Engineer to provide on-site technical support for key customers. You will ensure optimal performance of Viavi network testing and monitoring solutions within the customer's environment, acting as the primary technical contact.

You will troubleshoot complex issues, deploy and maintain Viavi hardware/software, deliver training, and collaborate with customer teams on network evolution and roadmaps. Occasional travel may be required.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications or related field.
• 5+ years in network engineering, operations, or technical support roles.
• Strong understanding of TCP/IP, MPLS, BGP, OSPF and data center/core/access networks.
• Hands-on experience with Viavi tools and network testing/monitoring.
• CCNA/CCNP/JNCIS/JNCIP certifications are a plus.

Responsibilities

• Serve as the primary technical contact for Viavi products at the customer site.
• Provide proactive and reactive support, troubleshooting and fault isolation.
• Collaborate with customer teams on network architecture and requirements.
• Assist with deployment, configuration, integration, and maintenance of Viavi solutions.
• Conduct training and knowledge transfer for customer personnel.
• Generate reports on system performance and health with actionable insights.
• Participate in planning meetings and advise on future network evolution and roadmaps.
• Escalate complex issues to Viavi engineering and product teams as needed.
• Ensure customer satisfaction by delivering timely, high-quality support.

Skills

TCP/IP

MPLS

BGP

OSPF

Network testing

Troubleshooting

Communication

Viavi products

Education

Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications

Tools

Observer

ONMS

Fusion

CellAdvisor

Job description

VIAVI Solutions Inc. seeks a seasoned Resident Engineer to provide on-site technical support for key customers. You will ensure optimal performance of Viavi network testing and monitoring solutions within the customer's environment, acting as the primary technical contact.

You will troubleshoot complex issues, deploy and maintain Viavi hardware/software, deliver training, and collaborate with customer teams on network evolution and roadmaps. Occasional travel may be required.