Onsite Network Solutions Engineer

Viavi Solutions Inc.

United States

Remote

USD 78,000 - 144,000

Full time

14 days+

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Benefits offered by this job

Competitive benefits package

Bonus program

401(k)

Job summary

Viavi Solutions Inc. in the United States is seeking a highly skilled Resident Engineer to provide on-site technical support for key customers, ensuring optimal performance of Viavi network testing and monitoring solutions within the customer's environment.

The role requires 5+ years in network engineering or technical support, a solid grasp of TCP/IP and routing protocols, and hands-on experience with Viavi tools; travel may be required. A competitive benefits package is offered.

Qualifications

Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field.
5+ years in network engineering, operations, or technical support, preferably with telecom service providers or large enterprises.
In-depth understanding of network protocols (TCP/IP, MPLS, BGP, OSPF) and network architectures (Data Center, Core, Access).
Hands-on experience with Viavi tools or similar network testing solutions.
Proficient in analyzing network traffic, interpreting trace files, and identifying bottlenecks.
Excellent troubleshooting and problem‑solving skills with a methodical approach.
Relevant certifications (CCNA, CCNP, JNCIS, JNCIP) are a plus.
Willingness to travel occasionally for training or customer activities.

Responsibilities

Act as the primary technical point of contact for Viavi products at the customer site.
Provide proactive and reactive technical support, including troubleshooting, fault isolation, and resolution for complex network issues.
Collaborate with customer teams to understand their network architecture, operational processes, and business requirements.
Assist with the deployment, configuration, integration, and ongoing maintenance of Viavi hardware and software solutions.
Conduct training sessions and knowledge transfer to customer personnel on Viavi products and best practices.
Generate regular reports on system performance, health, and utilization, with actionable insights.
Participate in customer planning meetings and provide technical input on future network evolution and Viavi roadmaps.
Escalate complex issues to Viavi's engineering and product management teams.
Ensure customer satisfaction by delivering timely, high-quality technical support and building strong relationships.
Adhere to Viavi's and the customer's security and operational policies.