On-Site Network & Optical Solutions Engineer

VIAVI Solutions Inc.; Northern (KY); Hybrid; USD 78,000 - 144,000; Full time

Benefits offered by this job

Bonus program

Paid time off

Health insurance

Job summary

VIAVI Solutions Inc. is seeking a highly skilled Resident Engineer to provide dedicated on-site technical support for our customers' Viavi network testing and monitoring solutions.

This role focuses on ensuring optimal performance within the customer's environment and requires hands-on experience with Viavi tools and network protocols. The candidate will serve as the primary technical contact at the customer site, collaborate with customer teams, and assist with deployment, configuration, and

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field.
• 5+ years in network engineering, operations, or technical support.
• Strong knowledge of TCP/IP, MPLS, BGP, OSPF.
• Experience with Viavi products is a plus.
• CCNA/CCNP/JNCIS/JNCIP certifications are a plus.

Responsibilities

• Act as the primary technical point of contact for Viavi products and solutions at the customer site.
• Provide proactive and reactive technical support, including troubleshooting, fault isolation, and resolution for complex network issues involving Viavi equipment.
• Collaborate with customer teams to understand their network architecture, operational processes, and business requirements.
• Assist with deployment, configuration, integration, and ongoing maintenance of Viavi hardware and software solutions.
• Conduct training sessions and knowledge transfer to customer personnel on Viavi products and best practices.
• Generate regular reports on system performance, health, and utilization, providing actionable insights and recommendations.
• Participate in customer planning meetings and provide technical input on future network evolution and Viavi product roadmaps.
• Escalate complex issues to Viavi's engineering and product management teams, acting as a liaison between the customer and internal departments.
• Ensure customer satisfaction by delivering timely, high-quality technical support and building strong relationships.
• Adhere to Viavi's and the customer's security and operational policies and procedures.

Skills

Network engineering

TCP/IP

Troubleshooting

Communication

Teamwork

Travel willingness

Education

Bachelor's degree in E.E./CS/Telecom

Tools

Observer

ONMS

Fusion

CellAdvisor

Job description

VIAVI Solutions Inc. is seeking a highly skilled Resident Engineer to provide dedicated on-site technical support for our customers' Viavi network testing and monitoring solutions.

This role focuses on ensuring optimal performance within the customer's environment and requires hands-on experience with Viavi tools and network protocols. The candidate will serve as the primary technical contact at the customer site, collaborate with customer teams, and assist with deployment, configuration, and