Resident Engineer

Viavi Solutions Inc.; Chandler (AZ); On-site; USD 78,000 - 144,000; Full time

Benefits offered by this job

Bonus program

Health insurance

401(k)

Job summary

Viavi Solutions Inc. is seeking a highly skilled Resident Engineer to provide dedicated on-site technical support and expertise to key customers.

This role ensures optimal performance of Viavi's network testing and monitoring solutions within the customer's environment. The position requires a Bachelor's degree in a related field, 5+ years in network engineering or technical support, and hands-on experience with Viavi tools such as Observer, ONMS, Fusion, and CellAdvisor.

Qualifications

• Bachelor's degree in a related technical field.
• 5+ years in network engineering, operations, or technical support.
• In-depth understanding of TCP/IP, MPLS, BGP, OSPF and network architectures.
• Hands-on experience with Viavi tools and products is preferred.
• Certifications (e.g., CCNA/CCNP/JNCIS/JNCIP) are a plus.
• Ability to travel occasionally for training or customer activities.

Responsibilities

• Act as the primary technical contact for Viavi products at the customer site.
• Provide proactive and reactive technical support and troubleshooting.
• Collaborate with customer teams to understand network architecture and requirements.
• Assist with deployment, configuration, and maintenance of Viavi solutions.
• Conduct training and knowledge transfer to customer personnel.
• Generate reports on system performance and utilization with actionable insights.
• Participate in customer planning meetings and inform product roadmaps.
• Escalate complex issues to Viavi engineering and product teams as needed.
• Ensure customer satisfaction by delivering timely, high-quality support.

Skills

Network engineering

Troubleshooting

Network protocols

Communication skills

Teamwork

Independent work

Travel willingness

Education

Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field

Tools

Observer (Viavi)

ONMS

Fusion

CellAdvisor

Job description

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

Job Summary

Viavi Solutions Inc. is seeking a highly skilled and motivated Resident Engineer to provide dedicated on-site technical support and expertise to our key customers. This role involves ensuring the optimal performance and utilization of Viavi's advanced network testing and monitoring solutions within the customer's operational environment.

Responsibilities

• Act as the primary technical point of contact for Viavi products and solutions at the customer site.
• Provide proactive and reactive technical support, including troubleshooting, fault isolation, and resolution for complex network issues involving Viavi equipment.
• Collaborate with customer teams to understand their network architecture, operational processes, and business requirements.
• Assist with the deployment, configuration, integration, and ongoing maintenance of Viavi hardware and software solutions.
• Conduct training sessions and knowledge transfer to customer personnel on Viavi products and best practices.
• Generate regular reports on system performance, health, and utilization, providing actionable insights and recommendations.
• Participate in customer planning meetings and provide technical input on future network evolution and Viavi product roadmaps.
• Escalate complex issues to Viavi's engineering and product management teams, acting as a liaison between the customer and internal departments.
• Ensure customer satisfaction by delivering timely, high-quality technical support and building strong relationships.
• Adhere to Viavi's and the customer's security and operational policies and procedures.

Pre-Requisites / Skills / Experience Requirements:

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related technical field.
• 5+ years of experience in network engineering, operations, or technical support roles, preferably with experience in telecommunications service providers or large enterprises.
• In-depth understanding of network protocols (e.g., TCP/IP, MPLS, BGP, OSPF) and network architectures (e.g., Data Center, Core Network, Access Network).
• Strong hands-on experience with network testing and monitoring tools, ideally with Viavi Solutions products (e.g., Observer, ONMS, Fusion, CellAdvisor).
• Proficiency in analyzing network traffic, interpreting trace files, and identifying performance bottlenecks.
• Excellent troubleshooting and problem-solving skills with a methodical approach.
• Strong communication (written and verbal) and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced customer-facing environment.
• Relevant industry certifications (e.g., CCNA, CCNP, JNCIS, JNCIP) are a plus.
• Willingness to travel occasionally for training or customer-related activities if required.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range:

77,700 to 144,300

Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.