Resident Engineer

VIAVI Solutions Inc.; Northern (KY); Hybrid; USD 78,000 - 144,000; Full time

Benefits offered by this job

Bonus program

Paid time off

Health insurance

Job summary

VIAVI Solutions Inc. is seeking a highly skilled Resident Engineer to provide dedicated on-site technical support for our customers' Viavi network testing and monitoring solutions.

This role focuses on ensuring optimal performance within the customer's environment and requires hands-on experience with Viavi tools and network protocols. The candidate will serve as the primary technical contact at the customer site, collaborate with customer teams, and assist with deployment, configuration, and

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field.
• 5+ years in network engineering, operations, or technical support.
• Strong knowledge of TCP/IP, MPLS, BGP, OSPF.
• Experience with Viavi products is a plus.
• CCNA/CCNP/JNCIS/JNCIP certifications are a plus.

Responsibilities

• Act as the primary technical point of contact for Viavi products and solutions at the customer site.
• Provide proactive and reactive technical support, including troubleshooting, fault isolation, and resolution for complex network issues involving Viavi equipment.
• Collaborate with customer teams to understand their network architecture, operational processes, and business requirements.
• Assist with deployment, configuration, integration, and ongoing maintenance of Viavi hardware and software solutions.
• Conduct training sessions and knowledge transfer to customer personnel on Viavi products and best practices.
• Generate regular reports on system performance, health, and utilization, providing actionable insights and recommendations.
• Participate in customer planning meetings and provide technical input on future network evolution and Viavi product roadmaps.
• Escalate complex issues to Viavi's engineering and product management teams, acting as a liaison between the customer and internal departments.
• Ensure customer satisfaction by delivering timely, high-quality technical support and building strong relationships.
• Adhere to Viavi's and the customer's security and operational policies and procedures.

Skills

Network engineering

TCP/IP

Troubleshooting

Communication

Teamwork

Travel willingness

Education

Bachelor's degree in E.E./CS/Telecom

Tools

Observer

ONMS

Fusion

CellAdvisor

Job description

Summary

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities

Job Summary Viavi Solutions Inc. is seeking a highly skilled and motivated Resident Engineer to provide dedicated on-site technical support and expertise to our key customers. This role involves ensuring the optimal performance and utilization of Viavi's advanced network testing and monitoring solutions within the customer's operational environment.

Responsibilities

• Act as the primary technical point of contact for Viavi products and solutions at the customer site.
• Provide proactive and reactive technical support, including troubleshooting, fault isolation, and resolution for complex network issues involving Viavi equipment.
• Collaborate with customer teams to understand their network architecture, operational processes, and business requirements.
• Assist with the deployment, configuration, integration, and ongoing maintenance of Viavi hardware and software solutions.
• Conduct training sessions and knowledge transfer to customer personnel on Viavi products and best practices.
• Generate regular reports on system performance, health, and utilization, providing actionable insights and recommendations.
• Participate in customer planning meetings and provide technical input on future network evolution and Viavi product roadmaps.
• Escalate complex issues to Viavi's engineering and product management teams, acting as a liaison between the customer and internal departments.
• Ensure customer satisfaction by delivering timely, high-quality technical support and building strong relationships.
• Adhere to Viavi's and the customer's security and operational policies and procedures.

Pre-Requisites / Skills / Experience Requirements

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related technical field.
• 5+ years of experience in network engineering, operations, or technical support roles, preferably with experience in telecommunications service providers or large enterprises.
• In-depth understanding of network protocols (e.g., TCP/IP, MPLS, BGP, OSPF) and network architectures (e.g., Data Center, Core Network, Access Network).
• Strong hands‑on experience with network testing and monitoring tools, ideally with Viavi Solutions products (e.g., Observer, ONMS, Fusion, CellAdvisor).
• Proficiency in analyzing network traffic, interpreting trace files, and identifying performance bottlenecks.
• Excellent troubleshooting and problem‑solving skills with a methodical approach.
• Strong communication (written and verbal) and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast‑paced customer‑facing environment.
• Relevant industry certifications (e.g., CCNA, CCNP, JNCIS, JNCIP) are a plus.
• Willingness to travel occasionally for training or customer‑related activities if required.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range: 77,700 to 144,300 Exceptional qualifications, experience and location may impact salary.

VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.

VIAVI empowers Service Providers and IT organizations to manage the network lifecycle for complex 5G and Fiber networks with intuitive instruments, systems and technologies; and our expertise in light management and optical coatings help protect the world's bank notes from counterfeiters, enhance the colors you see, and enable advanced technology such as 3D sensing. We are a team of thought leaders who have the freedom to support and innovate and look for new effective and efficient solutions for our customers.