Senior Onsite IT Site Support Lead

GovCIO; Jacksonville (FL); On-site; USD 75,000 - 90,000; Full time

Job summary

Applicants should have 6+ years in IT support, exceptional communication, and a Public Trust clearance. Onsite positions are available in many U.S. locations, including Jacksonville, FL.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership across multiple OS.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to support TSA staff and executives.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT leadership

Ticketing systems

Site-level escalation

Mentoring

Network and system admin

Public Trust clearance

Excellent communication

Tools

KB management

Job description

Applicants should have 6+ years in IT support, exceptional communication, and a Public Trust clearance. Onsite positions are available in many U.S. locations, including Jacksonville, FL.