Desktop Support Technician II — VIP Onsite IT Support (Minneapolis)

Lancer Hospitality; Minneapolis (MN); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Vision

Discount Program

Commuter Benefits

EAP

401k

Sick Time

Holiday Pay

Tuition Reimbursement

Paid Time Off

Job summary

The Desktop Support Technician Level II at Elior North America in Minneapolis provides advanced end-user support and acts as an escalation point for Level II issues. Based at the Minneapolis office, you will work with IT teams to ensure reliable system functionality and a high standard of customer service.

You will troubleshoot escalated tickets, image and deploy computers, manage hardware, assist with upgrades, and maintain documentation while following IT policies and providing white glove

Qualifications

• 5+ years of IT hands on desktop support experience.
• Good troubleshooting skills across Windows environments and common enterprise tools.
• Experience with Active Directory, Microsoft O365, and Imaging tools.

Responsibilities

• Troubleshoot and resolve escalated tickets from Helpdesk / Service Desk.
• Computer imaging, deployment, and recovery.
• Shipping and receiving computer equipment.
• Support enterprise and in house applications.
• Assist with system upgrades, patches, and maintenance activities.
• Partner with IT teams to resolve issues.
• Train and mentor junior support staff.
• Maintain and improve support documentation and processes.
• Adhering to company IT policies, procedures and checklists.
• Organization; maintain computer equipment and inventory.
• Ticketing system; manage queue and prioritization.
• Time management.
• Provide white glove support for VIPs and upper management.
• Advanced support for software and hardware in a corporate environment.

Skills

Desktop support

Troubleshooting

Windows environments

Active Directory / O365

Communication skills

Tools

Imaging tools

Bomgar

Remote support tools

Job description

The Desktop Support Technician Level II at Elior North America in Minneapolis provides advanced end-user support and acts as an escalation point for Level II issues. Based at the Minneapolis office, you will work with IT teams to ensure reliable system functionality and a high standard of customer service.

You will troubleshoot escalated tickets, image and deploy computers, manage hardware, assist with upgrades, and maintain documentation while following IT policies and providing white glove