Desktop Support Specialist

Insight Global; Eden Prairie (MN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer matching

Paid time off

Job summary

Insight Global's client in Eden Prairie, MN seeks an IT Helpdesk Technician III to serve as the primary onsite IT resource, supporting a new office and R&D environment.

You will handle workstation deployments, end‑user support for Windows and Microsoft 365, and white‑glove assistance for staff and executives, with Intune and Entra ID for device management.

This 6‑month contract‑to‑hire role is onsite five days a week with hourly compensation of $30–$36 and a comprehensive benefits package.

Qualifications

• 5+ years of corporate help desk, desktop support, or end-user support experience.
• Strong experience with Windows devices and Microsoft 365 applications.
• Hands-on with Intune, Autopilot, and Entra ID.
• Experience managing user accounts and groups in Active Directory and Microsoft 365.
• Solid hardware, software, and connectivity troubleshooting skills.
• Experience supporting conference rooms, AV equipment, and collaboration tools.
• Solid networking fundamentals (TCP/IP, Wi‑Fi, VLANs).
• Experience with IT ticketing systems and SLAs.
• Excellent verbal and written communication with a white-glove approach.
• Experience supporting executives or senior leadership.

Responsibilities

• Serve as primary onsite IT resource for Eden Prairie facility.
• Deploy workstations and office setup for new/established office.
• Provide end-user support for Windows and Microsoft 365.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Manage users and devices via Intune and Entra ID; coordinate with central IT.
• Support conference room technology and vendor coordination.
• Maintain site technology operations and meet SLA expectations.

Skills

Windows support

Microsoft 365

Intune

Entra ID

Active Directory

Networking basics

Executive support

Tools

Microsoft Intune

Autopilot

Entra ID

Job description

One of Insight Global’s customers is looking for an IT Helpdesk Technician III to serve as the primary onsite IT resource for their Eden Prairie facility. This person will play a key role in supporting a newly established office and R&D environment, helping with everything from workstation deployments and office setup to ongoing end-user support. The technician will provide white-glove support to employees and executive leadership, troubleshoot hardware, software, networking, and Microsoft 365 issues, and manage users and devices through Intune and Entra ID. They will also partner closely with the centralized IT team to support conference room technology, network equipment, onboarding efforts, vendor coordination, and overall site technology operations. This is an excellent opportunity for someone who enjoys working independently, takes ownership of their environment, and thrives in a customer-facing support role.

This is a 6-month contract to hire opportunity and will be onsite 5 days a week in Eden Prairie, MN.

Must Haves:

• 5+ years of corporate help desk, desktop support, or end-user support experience
• Strong experience supporting Windows devices and Microsoft 365 applications
• Hands-on experience with Microsoft Intune, Autopilot, and Entra ID
• Experience managing user accounts, access, and group memberships within Active Directory and Microsoft 365
• Strong hardware, software, application, and connectivity troubleshooting skills
• Experience supporting conference rooms, audio/video equipment, and collaboration tools
• Working knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VLANs, and general connectivity troubleshooting
• Experience with IT ticketing systems and working within established SLAs
• Excellent verbal and written communication skills with a white-glove customer service approach
• Experience providing technical support to executives or other senior leadership

Compensation:

$30 to 36/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.