Senior Onsite Customer Support Chat Specialist

VXI Global Solutions; Morrow (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

VXI Global Solutions in Morrow, GA is seeking a Senior Customer Support Chat Specialist (Level 1) to deliver outstanding service on email and chat. This onsite role focuses on ownership of customer outcomes and building positive experiences.

You will resolve inquiries with empathy and accuracy, work across teams, and contribute to knowledge resources to improve the customer journey. Strong written and verbal communication is essential.

Qualifications

• Exceptional written and verbal communication skills.
• Genuine passion for delivering outstanding customer experience and ownership.
• Ability to manage large case volumes professionally.

Responsibilities

• Assist customers through e-mail and chat with professionalism, empathy, and urgency.
• Resolve customer inquiries from start to finish while ensuring every interaction leaves a positive impression.
• Identify recurring trends and recommend long-term improvements.
• Contribute to knowledge articles, support documentation, and self-service resources.

Skills

Written communication

Verbal communication

Customer experience

Ownership mindset

Empathy

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

VXI Global Solutions in Morrow, GA is seeking a Senior Customer Support Chat Specialist (Level 1) to deliver outstanding service on email and chat. This onsite role focuses on ownership of customer outcomes and building positive experiences.

You will resolve inquiries with empathy and accuracy, work across teams, and contribute to knowledge resources to improve the customer journey. Strong written and verbal communication is essential.