Onsite Customer Support Pro: Chat & Email (Level II)

VXI Global Solutions; Morrow (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for our Morrow, GA office. The role focuses on resolving inquiries with empathy, accuracy, and professionalism in a fast-paced environment.

The ideal candidate has 3+ years in customer support, experience in Trust and Safety, and strong written communication. You’ll own complex cases, contribute to knowledge bases, and collaborate across departments to improve the customer journey.

Qualifications

• 3+ years in Customer Support or related role.
• 1+ years in informal or shadow leadership.
• 1+ years in Trust and Safety.
• Excellent written and verbal communication.
• Ability to take ownership and work under pressure.
• Strong attention to detail and multitasking.

Responsibilities

• Assist customers via email and chat with professionalism and urgency.
• Resolve inquiries end-to-end to leave a positive impression.
• Respond quickly in high-priority situations and guide customers confidently.
• Identify recurring issues and suggest long-term improvements.
• Share customer feedback to improve products and services.
• Contribute to knowledge articles and self-service resources.
• Work with tools, dashboards, and AI-assisted tech to improve efficiency.
• Collaborate with Ops, Product, Eng, and others to fix problems.

Skills

Customer support

Trust & Safety

Communication

Ownership

Attention to detail

Education

High School Diploma / GED

Bachelor’s degree preferred

Job description

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for our Morrow, GA office. The role focuses on resolving inquiries with empathy, accuracy, and professionalism in a fast-paced environment.

The ideal candidate has 3+ years in customer support, experience in Trust and Safety, and strong written communication. You’ll own complex cases, contribute to knowledge bases, and collaborate across departments to improve the customer journey.