Impactful Chat & Email Support Specialist

VXI Global Solutions; Morrow (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

VXI Global Solutions is hiring a Customer Support Specialist, Chat and Email to deliver exceptional assistance to customers via chat and email. You will resolve inquiries with empathy, maintain high quality across multiple priorities, and contribute to knowledge resources.

This role emphasizes ownership of outcomes and continuous improvement within a fast-paced environment. The position is office-based, with emphasis on Trust and Safety experience, strong communication, and the ability to work

Qualifications

• 3+ years in Customer Support, Customer Experience, or customer-facing role.
• 1+ years in informal or shadow leadership roles.
• 1+ years in Trust and Safety.
• Exceptional written and verbal communication skills.
• Ability to explain complex concepts clearly and professionally.
• Detail-oriented with strong time management in high-volume environments.
• Willingness to complete required certifications for each support queue.

Responsibilities

• Provide professional, empathetic support via email and chat from start to finish.
• Resolve inquiries quickly and accurately to leave a positive impression.
• Identify recurring issues and recommend long-term improvements.
• Contribute to knowledge articles and self-service resources.
• Collaborate with Operations, Product, and Engineering to improve processes.]
• Work with support tools, dashboards, and AI-assisted tech to improve efficiency.

Education

High school diploma or GED; Bachelor’s degree preferred

Job description

VXI Global Solutions is hiring a Customer Support Specialist, Chat and Email to deliver exceptional assistance to customers via chat and email. You will resolve inquiries with empathy, maintain high quality across multiple priorities, and contribute to knowledge resources.

This role emphasizes ownership of outcomes and continuous improvement within a fast-paced environment. The position is office-based, with emphasis on Trust and Safety experience, strong communication, and the ability to work