Senior Customer Support & Experience Leader

VXI Global Solutions; Morrow (GA); On-site; USD 65,000 - 80,000; Full time

Job summary

VXI Global Solutions in the United States is seeking a Senior Customer Support Specialist who delivers exceptional service and creates positive customer experiences. You will resolve inquiries with empathy, accuracy, and professionalism across email and chat, taking ownership of outcomes in a fast-paced environment.

The role emphasizes owning customer issues end-to-end, improving support processes, and partnering with cross-functional teams to drive better customer journeys.

Qualifications

• Exceptional written and verbal communication skills with the ability to explain complex concepts clearly and professionally.
• A genuine passion for delivering outstanding customer experience and ownership when customers encounter challenges.
• Strong attention to detail and ability to manage large case volumes in time-sensitive situations.

Responsibilities

• Assist customers through e-mail and chat with professionalism, empathy, and urgency.
• Resolve inquiries from start to finish, ensuring every interaction leaves a positive impression.
• Respond quickly during high-priority situations and guide customers through issues confidently.
• Identify recurring trends and suggest long-term improvements; contribute to knowledge base and self-service resources.

Skills

Customer focus

Written communication

Verbal communication

Multitasking

Resilience under pressure

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

VXI Global Solutions in the United States is seeking a Senior Customer Support Specialist who delivers exceptional service and creates positive customer experiences. You will resolve inquiries with empathy, accuracy, and professionalism across email and chat, taking ownership of outcomes in a fast-paced environment.

The role emphasizes owning customer issues end-to-end, improving support processes, and partnering with cross-functional teams to drive better customer journeys.