Onsite Senior Customer Chat Specialist (Level 1)

VXI Global Solutions; Kentucky; On-site; USD 42,000 - 66,000; Full time

Job summary

VXI Global Solutions in Morrow, GA is seeking a Senior Customer Support Chat Specialist (Level 1) who delivers exceptional service and creates positive customer experiences. This onsite role requires empathy, accuracy, and the ability to handle multiple chats and emails with professionalism.

You will work with Operations, Product, and Engineering to resolve issues, contribute to knowledge bases, and help improve processes.

Qualifications

• A minimum of a high school diploma or GED; bachelor’s degree preferred.
• Strong written and verbal communication with the ability to explain complex concepts clearly.

Responsibilities

• Assist customers through e-mail and chat with professionalism, empathy, and urgency.
• Resolve customer inquiries from start to finish while ensuring a positive impression.
• Respond quickly during high-priority situations and help customers navigate issues with confidence.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Organizational skills

Education

Bachelor's degree preferred

GED or high school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

VXI Global Solutions in Morrow, GA is seeking a Senior Customer Support Chat Specialist (Level 1) who delivers exceptional service and creates positive customer experiences. This onsite role requires empathy, accuracy, and the ability to handle multiple chats and emails with professionalism.

You will work with Operations, Product, and Engineering to resolve issues, contribute to knowledge bases, and help improve processes.