Senior Onsite Customer Experience Specialist

Tews Company; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Tews Company in Orlando (Fully onsite) is seeking a Customer Service Specialist to deliver quick, courteous support to clients in the manufacturing sector. You will handle quotes, pricing, product questions, and order entry, coordinating with sales, engineering, and production to resolve issues swiftly.

The role emphasizes accurate order processing, proactive communication, and comprehensive knowledge of commissions and quotations, with a strong emphasis on organization and multitasking.

Qualifications

• Minimum 3 years in a customer-facing role (customer service, sales or quotations).
• Background in manufacturing, construction, architecture, or engineering.

Responsibilities

• Provide everyday customer support via phone and email.
• Handle pricing/quotes, product questions and availability, lead times, invoicing, customization, freight, damages, warranties, commissions.
• Review and enter orders accurately in Brownlee’s manufacturing software; verify part numbers and locations.

Skills

Customer-facing experience

Sales & quotes

Manufacturing/Engineering

Outlook & phone

Multitasking

Organization & detail

Quotations calculations

Tools

Outlook

Job description

Tews Company in Orlando (Fully onsite) is seeking a Customer Service Specialist to deliver quick, courteous support to clients in the manufacturing sector. You will handle quotes, pricing, product questions, and order entry, coordinating with sales, engineering, and production to resolve issues swiftly.

The role emphasizes accurate order processing, proactive communication, and comprehensive knowledge of commissions and quotations, with a strong emphasis on organization and multitasking.