Customer Experience Specialist: Order & E-Commerce

Orlando Food Sales; Glen Rock (NJ); On-site; USD 60,000 - 70,000; Full time

Job summary

Orlando Food Sales Inc. (OFS) is seeking a highly organized Customer Experience Specialist to support the full customer journey across service, order management, e-commerce, inbound inquiries, and brand communications.

This frontline role represents OFS and our brands, ensuring a positive, professional experience for customers. The ideal candidate is proactive, detail-oriented, and a strong communicator who collaborates across departments to process orders, respond to inquiries, manage HubSpot

Qualifications

• Education: High school diploma or equivalent required.
• 3+ years of experience in customer service and order management or related environment.
• Experience in food distribution or related industry preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple inboxes, orders, inquiries across channels.

Responsibilities

• Support customer service, order management, and e-commerce processes across brands.
• Respond to inquiries professionally and coordinate issue resolution.
• Process and manage orders via ERP/EDI, portals, and manual entry.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with Sales, Marketing, Operations to improve customer experience.

Skills

Customer service

Communication

Organization

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

HubSpot

NetSuite

CRM

Job description

Orlando Food Sales Inc. (OFS) is seeking a highly organized Customer Experience Specialist to support the full customer journey across service, order management, e-commerce, inbound inquiries, and brand communications.

This frontline role represents OFS and our brands, ensuring a positive, professional experience for customers. The ideal candidate is proactive, detail-oriented, and a strong communicator who collaborates across departments to process orders, respond to inquiries, manage HubSpot