Senior Customer Operations Specialist - On-site

Owens Corning; Toledo (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Owens Corning is seeking a Sr. Customer Associate in Toledo, OH. You will serve customers and coordinate with the Supply Chain Team to meet expectations, entering orders accurately and building strong customer relationships.

The role emphasizes proactive service, data accuracy, and cross-functional collaboration. On-site work with opportunities to leverage SAP and MS Office tools in daily tasks.

Qualifications

• Undergraduate degree in Business, Supply Chain, Finance or equivalent.
• SAP experience desired.
• Experience in a fast-paced customer service environment.
• Strong attention to detail and data accuracy.
• Excellent collaboration across functions.

Responsibilities

• Servicing our Customers.
• Understand and communicate customer expectations across the Supply Chain Team.
• Take proactive actions to meet customer needs and create win/win solutions.
• Enter orders accurately in line with service guidelines.
• Develop close relationships with customers and ensure their success.
• Build trust by following through on actions with integrity.
• Leverage relationships for market insights.
• Utilize product training opportunities.

Skills

Supply chain knowledge

Customer service orientation

Cross-functional collaboration

Attention to detail

Education

Undergraduate degree in Business, Supply Chain, Finance or equivalent

Tools

MS Office

Excel

Power BI

SAP

Job description

Owens Corning is seeking a Sr. Customer Associate in Toledo, OH. You will serve customers and coordinate with the Supply Chain Team to meet expectations, entering orders accurately and building strong customer relationships.

The role emphasizes proactive service, data accuracy, and cross-functional collaboration. On-site work with opportunities to leverage SAP and MS Office tools in daily tasks.