Senior Oncology Scheduling Coordinator — Patient Care Lead

Orlando Health, Inc.; Florida; On-site; USD 25,000 - 29,000; Full time

Job summary

Orlando Health Cancer Institute is seeking a dedicated Scheduling Coordinator to support ambulatory patient flow at Health Central in Ocoee, FL. The role entails managing departmental schedules, coordinating with clinical and administrative staff, and ensuring accurate patient registrations and insurance verifications.

We value a strong customer-service mindset and familiarity with medical terminology, with a focus on a patient-first approach and reliable attendance.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate degree in Business, information systems, clinical field or related may substitute for up to two years of experience.
• Three years of experience in clinical registration and scheduling.
• Associated degree in Business, information systems clinical field or related may substitute for two years of experience.

Responsibilities

• Maintain appropriate departmental schedules.
• Provide feedback to manager for HR functions such as hiring, coaching, and counseling.
• Gather and input patient demographic information, insurance verification/authorization and schedules.
• Communicate prep information, arrival time and location to patient.
• Input and distribute charge management processes for procedures.
• Maintain a Patient First Philosophy in service delivery.
• Review schedules daily and communicate changes to staff.
• Utilize computer applications, multi-line phones, printers, copiers and data entry as needed.
• Act as liaison to clinical and business staff for patient management.
• Assist in training or mentoring of team members.
• Provide accurate scheduling criteria for patient prep and arrival.
• Maintain regular, punctual attendance per Orlando Health policies.

Skills

Customer service

Scheduling

Education

High school diploma

Associate degree substitution for experience

Three years clinical registration and scheduling experience

Job description

Orlando Health Cancer Institute is seeking a dedicated Scheduling Coordinator to support ambulatory patient flow at Health Central in Ocoee, FL. The role entails managing departmental schedules, coordinating with clinical and administrative staff, and ensuring accurate patient registrations and insurance verifications.

We value a strong customer-service mindset and familiarity with medical terminology, with a focus on a patient-first approach and reliable attendance.