Senior scheduling Coordinator - Orlando Health Cancer Institute - Ocoee

Orlando Health; Florida; On-site; USD 25,000 - 29,000; Full time

Job summary

Orlando Health Cancer Institute is seeking a dedicated Scheduling Coordinator to support ambulatory patient flow at Health Central in Ocoee, FL. The role entails managing departmental schedules, coordinating with clinical and administrative staff, and ensuring accurate patient registrations and insurance verifications.

We value a strong customer-service mindset and familiarity with medical terminology, with a focus on a patient-first approach and reliable attendance.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate degree in Business, information systems, clinical field or related may substitute for up to two years of experience.
• Three years of experience in clinical registration and scheduling.
• Associated degree in Business, information systems clinical field or related may substitute for two years of experience.

Responsibilities

• Maintain appropriate departmental schedules.
• Provide feedback to manager for HR functions such as hiring, coaching, and counseling.
• Gather and input patient demographic information, insurance verification/authorization and schedules.
• Communicate prep information, arrival time and location to patient.
• Input and distribute charge management processes for procedures.
• Maintain a Patient First Philosophy in service delivery.
• Review schedules daily and communicate changes to staff.
• Utilize computer applications, multi-line phones, printers, copiers and data entry as needed.
• Act as liaison to clinical and business staff for patient management.
• Assist in training or mentoring of team members.
• Provide accurate scheduling criteria for patient prep and arrival.
• Maintain regular, punctual attendance per Orlando Health policies.

Skills

Customer service

Scheduling

Education

High school diploma

Associate degree substitution for experience

Three years clinical registration and scheduling experience

Job description

Position Summary

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.

Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

A Brief Overview

Performs patient care under the direction and supervision of the physician or advanced practice provider (APP) in an ambulatory setting. Acts as a leader to help drive quality care and a mentor for professional practice.

Work schedule: Monday through Friday 8:00 am -4:30 pm

Work location: Health Central 9900 W Colonial Dr Ocoee, FL 34761

Responsibilities

What you will do

• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
• Three (3) years of experience in clinical registration and scheduling.
• Associated degree in Business, information systems clinical field or related may be substitute for two years of experience
• None.