Oncology Scheduling Lead: Patient Care & Coordination

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Orlando Health Cancer Institute in Florida is seeking a Scheduling/Registration professional to coordinate patient access and ensure accurate demographic and insurance information capture in an ambulatory setting. You will maintain schedules, communicate prep details, and liaise with clinical and business staff to support timely patient care.

Work hours are Monday to Friday, 8:00 am to 4:30 pm, at Health Central in Ocoee, FL.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, information systems, clinical field or related may substitute for up to two years of experience.
• Three years of experience in clinical registration and scheduling.

Responsibilities

• Maintenance of appropriate departmental schedules.
• Provide feedback to manager for HR functions such as hiring, coaching and counseling.
• Gather and input patient demographic information, insurance verification/authorization and schedules.
• Communicate prep information, arrival time and location to patient.
• Input and distribute charge management processes for schedules and cancellations.
• Act as a liaison to clinical and business staff to ensure effective patient management.
• Assist in training or mentoring of all team members.
• Provide accurate scheduling criteria to expedite patient preparation and arrival.
• Maintain regular, punctual attendance per Orlando Health policies.
• Ensure compliance with all Orlando Health policies.
• Monitor workload and prioritize per department.
• Communicate with Patient Access and clinical departments regarding registration and scheduling issues.
• Proactively resolve problems.

Skills

Medical terminology

Clinical registration

Scheduling

Customer service

Computer applications

Multi-line phone system

Education

High school diploma

Associate degree substitution for experience

Tools

Office software

Data entry systems

Job description

Orlando Health Cancer Institute in Florida is seeking a Scheduling/Registration professional to coordinate patient access and ensure accurate demographic and insurance information capture in an ambulatory setting. You will maintain schedules, communicate prep details, and liaise with clinical and business staff to support timely patient care.

Work hours are Monday to Friday, 8:00 am to 4:30 pm, at Health Central in Ocoee, FL.