Client Success Manager, Enterprise (Temp to Perm)

officespacesoftware; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Temporary-to-permanent

Global benefits program

Job summary

OfficeSpace Software seeks a senior Enterprise Customer Success Manager to drive strategic partnerships with large organizations. You will guide executive sponsors, craft adoption plans, and lead renewal and expansion efforts across complex accounts.

You will leverage AI tools to improve insights, coordinate cross-functional teams, and optimize customer outcomes, while maintaining a customer-centric approach. Remote flexibility may be available for global teams.

Qualifications

• At least six years in customer success, strategic/account management in SaaS.
• Experience influencing C-level executives and driving enterprise outcomes.
• Proven ability to manage renewals, expansions, and long customer lifecycles.
• Strong planning, executive reviews, and long-term roadmaps.
• Familiarity with CS platforms and CRM tools like Gainsight or Salesforce.
• Hands-on AI fluency and strong analytical, organizational skills.

Responsibilities

• Manage retention, renewals, and expansion across enterprise accounts.
• Build relationships with executive sponsors and advise customers through onboarding to adoption.
• Lead executive business reviews tying usage to ROI and objectives.
• Use CS data to monitor health, identify churn risk, and spot growth opportunities.
• Coordinate renewal planning with Sales and partner with Product/Engineering/Services to resolve issues.
• Turn feedback into product, positioning, and GTM improvements.
• Leverage AI tools for research, meeting prep, and workflow automation.

Skills

Customer Success

Executive communication

Strategic planning

Renewals leadership

AI fluency

Data analysis

CRM familiarity

Program management

Tools

Gainsight

Salesforce

Job description

Role overview

Own the success and growth of a portfolio of strategic enterprise customers, helping complex organizations achieve measurable outcomes throughout their relationship with the product. The role combines executive partnership, customer planning, adoption and renewal leadership, and thoughtful use of AI tools to improve insight and efficiency while keeping customer relationships central.

Responsibilities

• Manage customer retention, renewals, and expansion across enterprise accounts with complex structures and senior stakeholders.
• Build relationships with executive sponsors and advise customers across the lifecycle, from onboarding through long-term adoption.
• Create success plans tied to customer objectives, adoption milestones, and business goals; lead business reviews that connect usage to impact and return on investment.
• Use customer-success platforms and data to monitor account health, identify churn risks, recommend actions, and find growth opportunities.
• Coordinate renewal planning with Sales and partner with Product, Engineering, Services, and Support to resolve issues and represent customer needs.
• Turn customer feedback and account analysis into recommendations for product, positioning, and go-to-market improvements.
• Use AI tools and agents for research, meeting preparation, account planning, and workflow automation, checking outputs against customer context and sound judgment.

Requirements

• At least six years in customer success, strategic account management, or enterprise account management in a SaaS environment.
• Demonstrated success managing complex enterprise customers and senior stakeholders over long customer lifecycles.
• Confidence influencing C-level decision makers and communicating clearly with executives.
• Experience driving adoption, retention, renewals, expansion, and measurable customer outcomes in a recurring-revenue business.
• Skill in preparing executive business reviews, strategic account plans, success frameworks, and long-term roadmaps.
• Familiarity with customer-success platforms and CRM tools such as Gainsight, Salesforce, or similar.
• Hands-on AI fluency, analytical ability, and strong organization, prioritization, and program-management skills.
• Collaborative, adaptable, and curious, with an interest in emerging AI capabilities.

Benefits and work setup

• The role is described as temporary-to-permanent. The source also describes a technology-forward, accountability-focused environment and globally offered benefits, without specifying individual benefits.