Senior Onboarding & Community Transition Lead

Zohorecruit; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401K

Job summary

Community Association Management in Charlotte, NC is seeking a Senior Transition Community Manager to stabilize new communities during onboarding and build strong client relationships. You’ll act as a trusted advisor and hands-on operator, documenting issues and guiding associations toward long-term stability.

This role requires leadership across Operations, Accounting, Maintenance, Resident Services, and Compliance, with responsibility for transition reports, board meetings, budgeting guidance,

Qualifications

• PCAM/CMCA/AMS designation preferred.
• 5+ years of progressive experience in community association management.
• Strong knowledge of governance, contracts, and financial operations.
• Excellent communication and conflict-resolution skills.
• Willingness to travel regionally (Charlotte or Durham).
• Full-time, 40 hours per week.

Responsibilities

• TransitionManagement & Onboarding: serve as the primary manager for new full-service associations during onboarding.
• Review governing documents, contracts, budgets, and prior management files.
• Identify and prioritize legacy issues (financial, maintenance, legal, or procedural).
• Collaborate with department heads to resolve outstanding issues before handoff.
• Prepare transition reports and client summaries for the permanent Community Manager.
• Lead initial Board and transition meetings, setting expectations for service and reporting.
• Provide governance, budgeting, maintenance, and operations guidance.
• Deliver proactive updates and transparent reporting to Boards throughout onboarding.
• Coordinate with Operations, Accounting, Maintenance, Resident Services, and Compliance.
• Liaise with insurance partners to streamline renewals and claims.
• Travel regionally to assigned communities (Charlotte or Durham).

Skills

PCAM

CMCA

AMS designation

Leadership

Communication

Education

PCAM/CMCA/AMS designation preferred

Job description

Community Association Management in Charlotte, NC is seeking a Senior Transition Community Manager to stabilize new communities during onboarding and build strong client relationships. You’ll act as a trusted advisor and hands-on operator, documenting issues and guiding associations toward long-term stability.

This role requires leadership across Operations, Accounting, Maintenance, Resident Services, and Compliance, with responsibility for transition reports, board meetings, budgeting guidance,