Senior Transition Community Manager

Community Association Management, Limited; Durham (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Professional growth opportunities

Job summary

A dedicated community management firm in Durham, North Carolina is looking for a Senior Transition Community Manager. This role focuses on stabilizing newly onboarded communities and strengthening relationships during the transition process. Candidates should have a strong background in community association management with at least 5 years of experience. Responsibilities include managing community transitions, engaging with clients and Board members, and collaborating across departments. Join a mission-driven team aiming to improve community quality of life.

Qualifications

• 5+ years of progressive experience in community association management with proven leadership capability.
• Strong knowledge of association governance, contracts, and financial operations.
• Must be able to travel regionally to assigned communities.

Responsibilities

• Serve as the primary manager for new full-service associations during onboarding.
• Conduct comprehensive reviews of governing documents, contracts, budgets, and prior management files.
• Lead the initial Board and transition meetings, setting expectations for service.

Skills

Leadership capability

Community association management

Exceptional communication

Conflict-resolution skills

Cross-functional collaboration

Education

PCAM, CMCA & AMS designation

5+ years of experience

Job description

Overview

Community Association Management | Full time

Senior Transition Community Manager

Durham, United States | Posted on 01/29/2026

At Community Association Management, we believe that communities deserve better — and we’re on a mission to deliver just that.

With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause: supporting the neighborhoods and communities we serve with care, transparency, and accountability.

Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support.

We foster a culture of collaboration, professional growth, and service excellence — because when our team thrives, our communities do too.

Join us and be part of something meaningful.

community association maintenance is a division of community association management.

Job Description

At Community Association Management, we believe that leadership, integrity, and accountability are the pillars of strong communities. Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause.

As a Senior Transition Community Manager, you’ll play a critical role in stabilizing new communities and strengthening client relationships during onboarding and early partnership with Community. You’ll serve as a trusted advisor and hands-on operator — identifying and resolving inherited issues, rebuilding confidence, and preparing associations for successful long-term management.

This position is designed for a seasoned, credentialed leader (PCAM, or CMCA and AMS preferred) who thrives on solving complex challenges, mentoring others, and driving operational excellence across departments.

About the Role

The Senior Transition Community Manager serves as the interim portfolio manager for newly onboarded full-service associations. This role ensures that every new community’s transition into management is seamless, issues are documented and resolved, and the association is fully stabilized before being assigned to its permanent Community Manager.

The position also acts as a bridge between Operations, Accounting, Maintenance, Resident Services, and Compliance, ensuring communication and accountability across all departments during the transition period.

What You’ll Do

Transition Management & Onboarding

• Serve as the primary manager for new full-service associations during onboarding.
• Conduct comprehensive reviews of governing documents, contracts, budgets, and prior management files.
• Identify, document, and prioritize legacy issues (financial, maintenance, legal, or procedural).
• Collaborate with department heads to resolve outstanding issues efficiently before handoff.
• Prepare transition reports and client summaries for the assigned permanent Community Manager.
• Establish early trust and communication with each Board, ensuring confidence in our management process.

Community Leadership & Client Engagement

• Lead the initial Board and transition meetings, setting expectations for service, communication, and reporting.
• Provide expert guidance on governance, budgeting, maintenance, and operations.
• Deliver proactive updates and transparent reporting to Boards throughout onboarding.
• Work closely with Operations, Accounting, Maintenance, Resident Services, and Compliance teams to ensure alignment.
• Serve as a central point of coordination for transition activities, insurance claims, and vendor management.
• Partner with Maintenance to expedite urgent repairs and improve quality control.
• Liaise with insurance partners to streamline renewals and claims for new communities.

Risk Mitigation & Process Improvement

• Collaborate with leadership on best practices for onboarding, transition documentation, and client handoff.
• Partner with potential in-house counsel on legal and risk-related items during community onboarding.
• Support the development of training materials for new Community Managers based on transition insights.

Requirements

Requirements – What You’ll Bring

• PCAM, or CMCA & AMS designation strongly preferred.
• 5+ years of progressive experience in community association management with proven leadership capability.
• Strong knowledge of association governance, contracts, and financial operations.
• Exceptional communication and conflict-resolution skills.
• High level of professionalism, diplomacy, and client empathy.
• Ability to manage multiple complex projects simultaneously.
• Comfortable with cross-functional collaboration and fast-paced environments.
• Must be able to travel regionally to assigned communities (Charlotte or Durham region).
• Full-time, 40 hours per week (Monday–Friday, 8:00 AM – 5:00 PM).

Join Our Mission

If you’re an experienced leader who thrives on problem-solving, relationship building, and creating stability from uncertainty, this is your opportunity to make a lasting impact.

Join a team where better communities begin with better leadership — and where every climb brings us closer to our peak and our purpose.

Life

Paid Time Off

Community Association Management and its divisions are proud to be an Equal Opportunity Employer. We’re committed to building inclusive teams and do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.