Senior On-Site Server Support Technician

Worldwide TechServices, LLC; Milwaukee (WI); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Worldwide TechServices, LLC in Milwaukee, WI is seeking a Dynamic Server Support professional to diagnose and repair desktops, laptops, and servers, delivering timely and accurate solutions for demanding clients.

You will respond to service calls within SLAs, document activities, communicate effectively with customers, and travel to client sites as needed, including overnight assignments. Compliance with safety policies and company guidelines is essential.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus
• Maintain all OEM Certifications as directed by Management
• Knowledge of relevant software and hardware

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical troubleshooting

Communication

Driver's license

Basic repair toolkit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

Worldwide TechServices, LLC in Milwaukee, WI is seeking a Dynamic Server Support professional to diagnose and repair desktops, laptops, and servers, delivering timely and accurate solutions for demanding clients.

You will respond to service calls within SLAs, document activities, communicate effectively with customers, and travel to client sites as needed, including overnight assignments. Compliance with safety policies and company guidelines is essential.