Senior On-Site IT Desktop Support Technician

RICEFW Technologies Inc; Rocky Mount (NC); On-site; USD 52,000 - 74,000; Full time

Job summary

NCDMV Headquarters in Rocky Mount, NC seeks a Desktop Support Specialist to assist Client Services Operations with service desk requests, hardware installations, and customer software support. The role requires on-site presence in Rocky Mount, NC and collaboration with IT teams to resolve incidents and deploy new business applications.

The ideal candidate will have hands-on experience with hardware, imaging, printers, data migration, and documenting procedures.

Qualifications

• 7+ years of experience with computer hardware, software, peripherals, and networking concepts.
• Imaging and deploying new computers with appropriate software.
• Experience installing local and network printers and peripherals.
• Migrating user data and profiles during machine replacements.
• Documenting processes and procedures for technical support activities.
• Experience with ServiceNow as the incident tracking system.

Responsibilities

• Support high volume Service Desk requests on-site at Rocky Mount, NC.
• Install images and software on new computers and configure printers/peripherals.
• Manage data migration and user profiles during hardware replacements.
• Develop and maintain documentation for processes and procedures.
• Work with security policies to protect data and support IT security requirements.

Skills

Hardware & peripherals

Imaging computers

Printers & configuration

Data migration

Documentation

ServiceNow

Tools

Active Directory (AD)

Citrix

NCID

Job description

NCDMV Headquarters in Rocky Mount, NC seeks a Desktop Support Specialist to assist Client Services Operations with service desk requests, hardware installations, and customer software support. The role requires on-site presence in Rocky Mount, NC and collaboration with IT teams to resolve incidents and deploy new business applications.

The ideal candidate will have hands-on experience with hardware, imaging, printers, data migration, and documenting procedures.