Senior Office Operations Associate

Irvine Company Chicago; San Diego (CA); On-site; USD 62,000 - 79,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Health benefits

401(k) matching

Job summary

Irvine Company Office Properties is seeking a Senior Associate to support the operations management team and ensure excellent customer service by resolving requests efficiently. This role handles accounting administration and essential reporting for the daily management of assigned properties.

You will coordinate with engineers and service providers, assist with move-ins/move-outs, CAM reconciliations, and billing accuracy.

Qualifications

• Bachelor’s degree or equivalent experience.

Responsibilities

• Resolve customer service calls and escalated requests, and create and distribute general notices as needed
• Coordinate with engineering and service providers for timely, quality work, maintain vacant suites, and participate in property walks (landscape/janitorial) to ensure compliance with standards
• Assist the Operations Manager with tasks, including move-ins and move-outs, business plan preparation, CAM reconciliations, and review and approve customer lease profiles to ensure correct billing, and coordinate minor tenant improvements (e.g., paint/carpet).
• Prepare and distribute customer billing, track accounts receivable/payable, communicate delinquencies, and process and maintain purchase orders.
• Ensure compliance of vendor contracts, assist in preparing property and portfolio contracts, and review, audit, and collect customer insurance certificates.
• Review financial reports, identify and resolve outstanding issues, and maintain and update various databases, spreadsheets, and directories.
• Facilitate customer events, initiate and assist with special projects, and provide general office support as needed.
• Support Marketing updates, including WorkLife, website, electronic directories, and amenity management (coordination, communication, etc)

Education

Bachelor’s Degree (or equivalent experience)

Job description

Irvine Company Office Properties is seeking a Senior Associate to support the operations management team and ensure excellent customer service by resolving requests efficiently. This role handles accounting administration and essential reporting for the daily management of assigned properties.

You will coordinate with engineers and service providers, assist with move-ins/move-outs, CAM reconciliations, and billing accuracy.