Sr. Associate - Office ($30.00 - $38.17)

Irvine Company Chicago; San Diego (CA); On-site; USD 62,000 - 79,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Health benefits

401(k) matching

Job summary

Irvine Company Office Properties is seeking a Senior Associate to support the operations management team and ensure excellent customer service by resolving requests efficiently. This role handles accounting administration and essential reporting for the daily management of assigned properties.

You will coordinate with engineers and service providers, assist with move-ins/move-outs, CAM reconciliations, and billing accuracy.

Qualifications

• Bachelor’s degree or equivalent experience.

Responsibilities

• Resolve customer service calls and escalated requests, and create and distribute general notices as needed
• Coordinate with engineering and service providers for timely, quality work, maintain vacant suites, and participate in property walks (landscape/janitorial) to ensure compliance with standards
• Assist the Operations Manager with tasks, including move-ins and move-outs, business plan preparation, CAM reconciliations, and review and approve customer lease profiles to ensure correct billing, and coordinate minor tenant improvements (e.g., paint/carpet).
• Prepare and distribute customer billing, track accounts receivable/payable, communicate delinquencies, and process and maintain purchase orders.
• Ensure compliance of vendor contracts, assist in preparing property and portfolio contracts, and review, audit, and collect customer insurance certificates.
• Review financial reports, identify and resolve outstanding issues, and maintain and update various databases, spreadsheets, and directories.
• Facilitate customer events, initiate and assist with special projects, and provide general office support as needed.
• Support Marketing updates, including WorkLife, website, electronic directories, and amenity management (coordination, communication, etc)

Education

Bachelor’s Degree (or equivalent experience)

Job description

Position Summary

The Senior Associate is responsible for supporting the operations management team (Senior Manager and Assistant Manager). This role ensures excellent customer service by resolving requests efficiently and seamlessly, maintains all accounting-related administration, and performs administrative and reporting functions that are essential to the daily management of assigned properties.

Key Responsibilities

• Resolve customer service calls and escalated requests, and create and distribute general notices as needed
• Coordinate with engineering and service providers for timely, quality work, maintain vacant suites, and participate in property walks (landscape/janitorial) to ensure compliance with standards
• Assist the Operations Manager with tasks, including move-ins and move-outs, business plan preparation, CAM reconciliations, and review and approve customer lease profiles to ensure correct billing, and coordinate minor tenant improvements (e.g., paint/carpet).
• Prepare and distribute customer billing, track accounts receivable/payable, communicate delinquencies, and process and maintain purchase orders.
• Ensure compliance of vendor contracts, assist in preparing property and portfolio contracts, and review, audit, and collect customer insurance certificates.
• Review financial reports, identify and resolve outstanding issues, and maintain and update various databases, spreadsheets, and directories.
• Facilitate customer events, initiate and assist with special projects, and provide general office support as needed.
• Support Marketing updates, including WorkLife, website, electronic directories, and amenity management (coordination, communication, etc)

Preferred Education

• Bachelor’s Degree (or equivalent experience)

Preferred Years Of Relevant Work Experience

• 2+ years

Additional Requirements

• This position, depending on physical location, may require:
  • Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Compensation

Minimum Qualifications / Other Expectations:

Base Pay Range: $30.00 - $38.17

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Office Properties (a division of Irvine Company) offers a portfolio that includes more than 550 office buildings in premier locations: Orange County, Los Angeles, San Diego, Silicon Valley, Chicago and New York.

We’ve evolved the traditional office to something much more: a modern working community. Featuring innovative workplace design, quality craftsmanship, dedicated management and a collection of memorable experiences that seamlessly combine to build a vibrant workplace community.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.