Senior OEM Customer Service & Support Specialist

LS Corp.; Fort Wayne (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Essex Solutions, a division of Superior Essex, is seeking a Senior Customer Service Representative in Fort Wayne, Indiana. You will provide exceptional service to major OEM customers, handle inquiries, orders, shipments, and returns, and resolve issues to ensure satisfaction.

You will collaborate with sales, logistics, manufacturing, and finance to meet customer needs. A high degree of professionalism, initiative, and accuracy is required; a will-training approach is offered for

Qualifications

• High School diploma or GED required.
• Bachelor's degree preferred.
• Minimum 2 years of related customer service experience.
• Minimum 2 years of industrial experience preferred.
• Minimum 5 years of related experience.

Responsibilities

• Serves as primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
• Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
• Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
• Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
• Has an understanding of manufacturing and engineering requirements (Will Train)

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Multitasking

Independence

Learning mindset

Technical skills

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Essex Solutions, a division of Superior Essex, is seeking a Senior Customer Service Representative in Fort Wayne, Indiana. You will provide exceptional service to major OEM customers, handle inquiries, orders, shipments, and returns, and resolve issues to ensure satisfaction.

You will collaborate with sales, logistics, manufacturing, and finance to meet customer needs. A high degree of professionalism, initiative, and accuracy is required; a will-training approach is offered for